Member Care Specialist (In-Office) – Banking & Support

OneAZ Credit Union; Glendale (AZ); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Generous paid time off

Job summary

OneAZ Credit Union is seeking a Member Care Representative I to join our in‑office Corporate Office team in Phoenix, AZ. You will handle member calls, provide information, complete routine transactions, and direct inquiries to the right department with a friendly, accurate approach.

You will assist with balance inquiries, transfers, loan payments, online banking setup, and product services explanations while upholding credit union values and accuracy in every interaction.

Qualifications

• 1 year customer service or call center experience.
• Experience in a financial institution/credit union call center environment, and/or teller/banker experience a plus.

Responsibilities

• Provides members with account balance, activity, and history upon members' request.
• Performs transactions, check withdrawals, transfers, and account maintenance.
• Assists with dividend verification, non-sufficient funds (NSF) checks, and statement copies.
• Performs loan payments, term calculations, and loan payoff information.
• Informs members of savings, checking, money market, share certificates, IRA, and club account features and benefits.
• Provides documents as requested by members.
• Performs research to resolve escalated issues.
• Sets up member access to online banking and telephone banking.
• Maintains knowledge of Credit Union’s field of membership.
• Explains, promotes, and informs members of Credit Union products and services.
• Attends assigned team meetings and/or training sessions.

Skills

Customer service

Call center experience

Financial institution experience

Teller/banker experience

People oriented

Education

High school diploma / GED

Job description

OneAZ Credit Union is seeking a Member Care Representative I to join our in‑office Corporate Office team in Phoenix, AZ. You will handle member calls, provide information, complete routine transactions, and direct inquiries to the right department with a friendly, accurate approach.

You will assist with balance inquiries, transfers, loan payments, online banking setup, and product services explanations while upholding credit union values and accuracy in every interaction.