Member Care Phone Specialist

Southland Credit Union; Downey (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

Southland Credit Union in Downey, CA seeks a Telephone Service Representative to be the friendly voice guiding Members through questions, transactions, and product information. You will listen, clarify needs, and connect Members with the right resources across channels including email and chat when needed.

With 1–2 years in a similar role, preferably in banking, you maintain confidentiality, adhere to security standards, and treat every interaction as an opportunity to deepen member

Qualifications

• One to two years of similar or related experience.
• Experience in a credit union or banking environment preferred.
• High school diploma, GED, or equivalent experience.

Responsibilities

• Answer questions, process transactions, research concerns, and guide Members to the right department.
• Provide accurate information and friendly, professional service via phone and other channels.
• Maintain confidentiality and follow security standards and regulations.

Skills

Verbal communication

Written communication

Listening

Problem solving

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

Southland Credit Union in Downey, CA seeks a Telephone Service Representative to be the friendly voice guiding Members through questions, transactions, and product information. You will listen, clarify needs, and connect Members with the right resources across channels including email and chat when needed.

With 1–2 years in a similar role, preferably in banking, you maintain confidentiality, adhere to security standards, and treat every interaction as an opportunity to deepen member