Hybrid-Remote Member Care Specialist

Credit Union of Southern California; Anaheim (CA); Ibrido; USD 29.000 - 32.000; Tempo pieno

Descrizione del lavoro

Credit Union of Southern California (CU SoCal) is seeking a Contact Center Representative (Member Care Officer I) to provide courteous, confidential telephone service and match products to member needs. The role requires 1+ year in retail/customer service and familiarity with Symitar.

Training emphasizes knowledge, confidence, and performance readiness. This full-time position in Anaheim Hills offers a hybrid-remote schedule after probation, with at least two days in the office and the rest from

Competenze

• Minimum qualifications include a high school diploma or equivalent.
• 1+ years' experience in Retail/Customer Service.
• Familiarity with Symitar or similar systems is preferred.

Mansioni

• Provide exceptional service to members via multiple channels with courtesy and confidentiality.
• Handle inquiries: balances, transfers, loan payments, and account questions.
• Learn CU SoCal products to cross-sell appropriately.
• Maintain confidentiality and professional conduct at all times.
• Work a hybrid schedule with in-office and remote days.

Conoscenze

Customer service

Typing

10-key skills

Effective communications

Formazione

High School Diploma or equivalent

Strumenti

Symitar

Descrizione del lavoro

Credit Union of Southern California (CU SoCal) is seeking a Contact Center Representative (Member Care Officer I) to provide courteous, confidential telephone service and match products to member needs. The role requires 1+ year in retail/customer service and familiarity with Symitar.

Training emphasizes knowledge, confidence, and performance readiness. This full-time position in Anaheim Hills offers a hybrid-remote schedule after probation, with at least two days in the office and the rest from