Member Experience Specialist

Southland Credit Union; Carson (CA); In loco; USD 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

Southland Credit Union in Carson, CA seeks a Member Experience Advisor to combine everyday banking know-how with genuine relationship-building. You will assist members with deposits, accounts, and lending discussions while guiding them to digital tools that fit their needs.

This universal role emphasizes consultative conversations, outbound outreach, and community partnerships. You’ll balance accuracy and compliance with personalized service, aiming to make every interaction meaningful and

Competenze

• 1–2 years of customer service or financial institution experience preferred.
• Experience in sales, service, or relationship-focused environments preferred.
• Experience meeting production or referral goals preferred.
• Bachelor’s degree in Business, Finance, Management preferred, or equivalent.

Mansioni

• Assist members with transactions, new accounts, and lending conversations.
• Introduce digital banking tools and self-service options.
• Build relationships through outbound outreach and community events.
• Ensure accuracy, security, and compliance in daily operations.

Conoscenze

Customer service

Sales experience

Relationship-building

Communication skills

Community outreach

Formazione

Bachelor's degree in Business, Finance, Management

Notary Public

Descrizione del lavoro

Southland Credit Union in Carson, CA seeks a Member Experience Advisor to combine everyday banking know-how with genuine relationship-building. You will assist members with deposits, accounts, and lending discussions while guiding them to digital tools that fit their needs.

This universal role emphasizes consultative conversations, outbound outreach, and community partnerships. You’ll balance accuracy and compliance with personalized service, aiming to make every interaction meaningful and