Member Care & Intake Coordinator

Prisma Health; Columbia (SC); On-site; USD 36,000 - 54,000; Full time

Job summary

Prisma Health Richland is seeking an Administrative Care Coordination Specialist to support Care Managers and Health Coaches by handling intake, enrollment, scheduling, and outreach to members. This role acts as a central intake resource and helps coordinate planning and monitoring activities for patients in the Ambulatory Care Management program.

The position emphasizes telephonic engagement, appointment scheduling, and collaboration with PCPs.

Qualifications

• Associate degree in nursing, social work or healthcare-related field.
• Bachelor's degree in healthcare-related field preferred.
• Two years of strong customer service handling confidential health information.

Responsibilities

• Engages members by initiating telephonic outreach and enrollment into care management programs.
• Handles inbound calls to enroll, provides outbound calls as needed, and informs members.
• Manages mailings and outreach communications and tracks enrollment status.
• Assists in scheduling all Care Manager follow-up appointments.
• Contacts PCPs/Specialists to inform them of member enrollment and services.
• Organizes community services as needed and monitors cases after closure.
• Performs other duties as assigned.

Skills

Customer Service

EMR Experience

Healthcare Knowledge

Education

Associate degree in Nursing, Social Work, or healthcare related field

Bachelor's degree in healthcare related field preferred

Job description

Prisma Health Richland is seeking an Administrative Care Coordination Specialist to support Care Managers and Health Coaches by handling intake, enrollment, scheduling, and outreach to members. This role acts as a central intake resource and helps coordinate planning and monitoring activities for patients in the Ambulatory Care Management program.

The position emphasizes telephonic engagement, appointment scheduling, and collaboration with PCPs.