Member Care Experience Rep - Call Center (Sign-On Bonus)

Nuvision Federal Credit Union; Yuma (AZ); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Medical coverage

Dental coverage

Life Insurance

Flexible Spending Account

Tuition Reimbursement

Training Provided

Job summary

Nuvision Federal Credit Union is seeking a Member Contact Center Representative I in Arizona (Yuma) to deliver exceptional member service across phone, email, web, and in-person channels. You will open accounts, process transactions, assist with loans, and support online banking while maintaining a positive, professional demeanor.

The role emphasizes member experience, adherence to schedule, and collaboration with colleagues to meet core values and service standards.

Qualifications

• 1 year retail experience or equivalent service background.
• Basic understanding of financial products and services.
• Proven ability to meet or exceed service and cross-sell goals.

Responsibilities

• Open new Member Accounts and complete required forms.
• Process deposits/withdrawals and review account info and transactions.
• Handle loan payments and provide basic online banking support.
• Assist members via multiple contact channels and contribute to cross-sell efforts.

Skills

Customer service

Microsoft Office

Communication

Empathy

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Remote signing

Webcam

Job description

Nuvision Federal Credit Union is seeking a Member Contact Center Representative I in Arizona (Yuma) to deliver exceptional member service across phone, email, web, and in-person channels. You will open accounts, process transactions, assist with loans, and support online banking while maintaining a positive, professional demeanor.

The role emphasizes member experience, adherence to schedule, and collaboration with colleagues to meet core values and service standards.