Member Advisor — Financial Guidance & Service Excellence

Affinity Plus Federal Credit Union; Alexandria (MN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Low-cost medical, dental and vision

401K matching up to 5%

Paid time off and leave options

Job summary

Affinity Plus Federal Credit Union in Alexandria, MN is seeking a Member Advisor who will handle a wide range of transactions and inquiries while upholding credit union policies and strong member relationships. You will guide members toward appropriate financial solutions and ensure operational integrity.

This full-time role offers ongoing training, opportunities for progression, and a competitive benefits package including health coverage and a 401(k) match.

Qualifications

• 2+ years of customer service or professional experience working directly with people.
• 1+ year of financial services experience preferred.
• Basic understanding of credit union products, services, and policies.

Responsibilities

• Process member transactions accurately and efficiently.
• Respond to member questions and resolve issues; escalate when needed.
• Educate members on remote deposit, ATMs, Online and Mobile Banking.
• Support fraud prevention, compliance, and branch audits.
• Collaborate with teammates to meet department goals.

Skills

Customer service

Cash handling

Communication skills

Job description

Affinity Plus Federal Credit Union in Alexandria, MN is seeking a Member Advisor who will handle a wide range of transactions and inquiries while upholding credit union policies and strong member relationships. You will guide members toward appropriate financial solutions and ensure operational integrity.

This full-time role offers ongoing training, opportunities for progression, and a competitive benefits package including health coverage and a 401(k) match.