Member Experience Advisor

Affinity Plus Federal Credit Union; Duluth (MN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

Paid time off

Wellness benefit

Retirement plan

Job summary

Affinity Plus Federal Credit Union in Duluth, MN is seeking a friendly Member Advisor to assist members with daily transactions, card support, and online banking questions across lobby, drive-thru, phone, and remote channels.

You will build trust through accurate cash handling, deposits, transfers, and education on self-serve options while delivering exceptional service and strong communication in a fast-paced branch environment.

Qualifications

• 1+ years of customer service or professional experience working with people and/or cash handling experience required.
• Aptitude to work independently as well as part of a team and ability to collaborate with others.
• Strong verbal and written communication skills.
• Time Management skills and the ability to prioritize workload based on department and member needs.
• Flexibility to adapt and succeed in a dynamic environment.
• Ability and drive to provide exceptional service to members and employees.
• Intermediate computer skills and the ability to navigate between multiple systems with ease.

Responsibilities

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier's checks
• Provide education to our members on self-serve options
• Verify endorsements and proper identification on deposit transactions
• Execute wire or ACH transferring of funds
• Instant issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
• Other duties as assigned

Skills

Customer service

Cash handling

Communication skills

Time management

Team collaboration

Adaptability

Computer skills

Job description

Affinity Plus Federal Credit Union in Duluth, MN is seeking a friendly Member Advisor to assist members with daily transactions, card support, and online banking questions across lobby, drive-thru, phone, and remote channels.

You will build trust through accurate cash handling, deposits, transfers, and education on self-serve options while delivering exceptional service and strong communication in a fast-paced branch environment.