Member Advisor: Banking & Financial Guidance

Affinity Plus Federal Credit Union; Lino Lakes (MN); On-site; USD 28,000 - 33,000; Full time

Job summary

Affinity Plus Federal Credit Union in Minnesota is seeking a Member Advisor to deliver an exceptional member experience by handling a wide range of transactions and inquiries. This role requires knowledge of credit union products, policies, and procedures, with an emphasis on accuracy and confidentiality.

The position is full-time (40 hours/week) with shifts Mon-Fri 8am-5:30pm and Saturday 8am-1:30pm, based at the new Lino Lakes, MN branch.

Qualifications

• 2+ years of customer service or professional experience working directly with people; cash handling experience preferred.
• 1+ year of financial services experience preferred.
• Basic understanding of credit union products, services, and policies.

Responsibilities

• Process member transactions including deposits, withdrawals, payments, and cashier's checks.
• Provide exceptional member service by resolving questions and issues.
• Educate members on remote deposit capture, online and mobile banking.
• Support fraud prevention, compliance, and branch risk controls.

Skills

Customer service

Cash handling

Financial services

Job description

Affinity Plus Federal Credit Union in Minnesota is seeking a Member Advisor to deliver an exceptional member experience by handling a wide range of transactions and inquiries. This role requires knowledge of credit union products, policies, and procedures, with an emphasis on accuracy and confidentiality.

The position is full-time (40 hours/week) with shifts Mon-Fri 8am-5:30pm and Saturday 8am-1:30pm, based at the new Lino Lakes, MN branch.