Meeting & Events Manager

CBRE; Seattle (WA); On-site; USD 115,000 - 132,000; Full time

Job summary

CBRE seeks an Event Operations, Training & Process Manager to lead onboarding, training, and standardization for the Client Event Team across regions. You will drive consistent planning and execution for onsite and offsite events while partnering with CBRE client teams and stakeholders.

You will own end-to-end onboarding, develop scalable training materials, standardize SOPs and workflows, and govern event systems and data to ensure accurate, timely delivery and continuous improvement.

Qualifications

• Experience in event operations, training, onboarding, or program management.
• Experience developing standardized processes and SOPs.
• Knowledge of onsite and offsite event planning and execution.
• Experience with EMS or similar event management systems.

Responsibilities

• Own end-to-end onboarding for all new CBRE Event Team hires.
• Serve as the primary CBRE onboarding point of contact for client.
• Develop onboarding schedules and communicate plans and progress to Management and associated clients.
• Coordinate SMEs, training sessions, event shadowing, and readiness for independent event support.
• Manage onboarding travel and logistics or provide comprehensive virtual training.
• Develop and maintain CBRE onboarding materials, job aids, SOPs, and a scalable video training library.
• Manage annual reboarding, compliance reviews, refresher training, and ongoing cross-training.
• Identify capability gaps and coordinate additional training as needed.
• Own and standardize end-to-end processes for onsite and offsite event planning and implementation.
• Develop and maintain standardized SOPs, SLAs, workflows, templates, and checklists.
• Standardize key event processes, including: Event intake and scoping, Planning timelines and stakeholder communications, Venue and onsite logistics, Registration and attendee management, Catering, AV, technology, and production, Security, safety, and accessibility, Vendor and transportation coordination, Staffing and resource planning, Budgeting, approvals, and expense management, Day-of-event execution and escalation, Post-event reconciliation and lessons learned.
• Establish clear roles and handoffs between CBRE, Client, vendors, and Event Team partners.
• Drive consistency across regions while accommodating documented local requirements.
• Continuously identify opportunities to improve event delivery, efficiency, and attendee experience.
• Standardize the use of core Event Team systems.
• Ensure all events are initiated through the proper processes and tracked through designated systems.
• Minimize duplicate systems and offline tracking.
• Ensure accurate data entry and timely system updates.
• Maintain visibility into event and registration pipelines, team capacity, and bandwidth.
• Monitor adherence to established SOPs and SLAs.
• Ensure compliance with established CBRE and Client financial policies.
• Standardize event codes, cost centers, expense tracking, approvals, reconciliation, and financial closeout.
• Partner with Event Team and finance stakeholders to resolve recurring process or training gaps.

Skills

Event operations

Onboarding & training

Program management

Stakeholder management

Cross-functional collaboration

Tools

EMS

Cvent

Job description

Position Summary

The Event Operations, Training & Process Manager is responsible for CBRE’s event onboarding, training, process standardization, and system governance supporting the Client Event Team. This role ensures consistent planning and execution of onsite and offsite events across all regions while partnering with Client FTE’s CBRE, and other Event Team stakeholders.

Key Responsibilities

Onboarding & Training

• Own end-to-end onboarding for all new CBRE Event Team hires.
• Serve as the primary CBRE onboarding point of contact for client.
• Develop onboarding schedules and communicate plans and progress to Management and associated clients.
• Coordinate SMEs, training sessions, event shadowing, and readiness for independent event support.
• Manage onboarding travel and logistics or provide comprehensive virtual training.
• Develop and maintain CBRE onboarding materials, job aids, SOPs, and a scalable video training library.
• Manage annual reboarding, compliance reviews, refresher training, and ongoing cross-training.
• Identify capability gaps and coordinate additional training as needed.

Event Process Standardization

• Own and standardize end-to-end processes for onsite and offsite event planning and implementation.
• Develop and maintain standardized SOPs, SLAs, workflows, templates, and checklists.
• Standardize key event processes, including:
• Event intake and scoping
• Planning timelines and stakeholder communications
• Venue and onsite logistics
• Registration and attendee management
• Catering, AV, technology, and production
• Security, safety, and accessibility
• Vendor and transportation coordination
• Staffing and resource planning
• Budgeting, approvals, and expense management
• Day-of-event execution and escalation
• Post-event reconciliation and lessons learned
• Establish clear roles and handoffs between CBRE, Client, vendors, and Event Team partners.
• Drive consistency across regions while accommodating documented local requirements.
• Continuously identify opportunities to improve event delivery, efficiency, and attendee experience.

Systems & Data Management

• Standardize the use of core Event Team systems.
• Ensure all events are initiated through the proper processes and tracked through designated systems.
• Minimize duplicate systems and offline tracking.
• Ensure accurate data entry and timely system updates.
• Maintain visibility into event and registration pipelines, team capacity, and bandwidth.
• Monitor adherence to established SOPs and SLAs.

Financial Process Alignment

• Ensure compliance with established CBRE and Client financial policies.
• Standardize event codes, cost centers, expense tracking, approvals, reconciliation, and financial closeout.
• Partner with Event Team and finance stakeholders to resolve recurring process or training gaps.

Responsible for other duties as assigned.

Key Qualifications

• Experience in event operations, training, onboarding, or program management.
• Experience developing and implementing standardized processes and SOPs.
• Knowledge of onsite and offsite event planning and execution.
• Experience with EMS, Cvent, or similar event management systems preferred.
• Strong project management, communication, organization, and stakeholder management skills.
• Ability to work effectively across teams, regions, and multiple stakeholder groups.

Core Competencies

Event Operations

• Process Standardization
• Training & Onboarding
• Systems & Data GovernanceProgram Management
• Stakeholder Management
• Continuous Improvement
• Global Collaboration

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Why CBRE

We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.

Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.

Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.

Diversity, equity, and inclusion (DE&I) are more than just values- they’re a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Meeting & Events Manager position is $115,000 annually and the maximum salary for the Meeting & Events Manager position is $132,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).