Meeting & Events Manager

CBRE Group, Inc.; Seattle (WA); On-site; USD 90,000 - 140,000; Full time

Job summary

CBRE Group, Inc. is seeking an Event Operations, Training & Process Manager to oversee onboarding, training, process standardization, and system governance for the Client Event Team.

You will ensure consistent planning and execution of onsite and offsite events across regions while partnering with CBRE client FTEs and Event Team stakeholders. The role leads end-to-end onboarding, creates scalable training materials, standardizes SOPs and workflows, and aligns financial processes.

Responsibilities

• Onboard end-to-end for all CBRE Event Team hires.
• Serve as the primary onboarding contact for clients.
• Develop onboarding schedules and communicate plans to Management and clients.
• Coordinate SMEs, training sessions, and readiness for independent event support.
• Manage onboarding travel and comprehensive virtual training.
• Develop and maintain onboarding materials, SOPs, and a scalable video training library.
• Manage annual reboarding, compliance reviews, and refresher training.
• Develop standardized end-to-end event processes and SOPs.
• Establish roles and handoffs between CBRE, client, vendors and partners.
• Drive consistency across regions while adapting to local requirements.
• Improve event delivery, efficiency and attendee experience.
• Standardize core Event Team systems and data processes.
• Monitor SOPs, SLAs and event pipelines; ensure data accuracy.
• Align with CBRE and Client financial policies; support budgeting and reconciliation.
• Collaborate with Event Team and finance to close process gaps.

Skills

Onboarding management

Training program development

Process standardization

Systems governance

Data management

Stakeholder coordination

Budgeting & expense management

Vendor coordination

Cross-functional collaboration

Job description

The Event Operations, Training & Process Manager is responsible for CBRE’s event onboarding, training, process standardization, and system governance supporting the Client Event Team. This role ensures consistent planning and execution of onsite and offsite events across all regions while partnering with Client FTE’s CBRE, and other Event Team stakeholders.

Key Responsibilities

Onboarding & Training

• Own end-to-end onboarding for all new CBRE Event Team hires.
• Serve as the primary CBRE onboarding point of contact for client.
• Develop onboarding schedules and communicate plans and progress to Management and associated clients.
• Coordinate SMEs, training sessions, event shadowing, and readiness for independent event support.
• Manage onboarding travel and logistics or provide comprehensive virtual training.
• Develop and maintain CBRE onboarding materials, job aids, SOPs, and a scalable video training library.
• Manage annual reboarding, compliance reviews, refresher training, and ongoing cross-training.
• Identify capability gaps and coordinate additional training as needed.

Event Process Standardization

• Own and standardize end-to-end processes for onsite and offsite event planning and implementation.
• Develop and maintain standardized SOPs, SLAs, workflows, templates, and checklists.
• Standardize key event processes, including:
  • Event intake and scoping
  • Planning timelines and stakeholder communications
  • Venue and onsite logistics
  • Registration and attendee management
  • Catering, AV, technology, and production
  • Security, safety, and accessibility
  • Vendor and transportation coordination
  • Staffing and resource planning
  • Budgeting, approvals, and expense management
  • Day-of-event execution and escalation
  • Post-event reconciliation and lessons learned
• Establish clear roles and handoffs between CBRE, Client, vendors, and Event Team partners.
• Drive consistency across regions while accommodating documented local requirements.
• Continuously identify opportunities to improve event delivery, efficiency, and attendee experience.

Systems & Data Management

• Standardize the use of core Event Team systems.
• Ensure all events are initiated through the proper processes and tracked through designated systems.
• Minimize duplicate systems and offline tracking.
• Ensure accurate data entry and timely system updates.
• Maintain visibility into event and registration pipelines, team capacity, and bandwidth.
• Monitor adherence to established SOPs and SLAs.

Financial Process Alignment

• Ensure compliance with established CBRE and Client financial policies.
• Standardize event codes, cost centers, expense tracking, approvals, reconciliation, and financial closeout.
• Partner with Event Team and finance stakeholders to resolve recurring process or training gaps.

Responsible for other duties as assigned.