MedTech Field Service Engineer - Device Upgrades (Travel)

IQVIA; Boston (MA); On-site; USD 37,000 - 44,000; Full time

Job summary

IQVIA MedTech is seeking Field Service Technicians and Engineers to lead a team installing and servicing medical devices, including infusion pumps and batteries, across hospitals in the United States. This 100% travel role requires regional and national travel with a 40-hour base weekly commitment and overtime as needed.

Responsibilities include installing, updating, and testing devices, maintaining thorough documentation, and providing exceptional on-site support to hospital staff.

Qualifications

• Associate degree or equivalent biomedical/technical field service experience.
• 3-5 years field service experience.
• Strong computer skills and ability to troubleshoot issues remotely across multiple software programs.
• Professional business acumen and effective communication skills.

Responsibilities

• Provide ongoing communication and customer support to on-site hospital staff.
• Organize, test, and update medical devices, installing and configuring hardware, software, and network products.
• Conduct routine checks and record data from product tests after installation and configuration.
• Document and submit daily data with high standards of product support documentation.
• Travel locally, regionally, and nationally with a 40+ hour weekly schedule.
• Be available for overtime as needed and operate with assignment-based scheduling.

Skills

Technical troubleshooting

Microsoft Office

Customer communication

Time management

Driver's license

Independent worker

Vaccination/credentialing readiness

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

Job description

IQVIA MedTech is seeking Field Service Technicians and Engineers to lead a team installing and servicing medical devices, including infusion pumps and batteries, across hospitals in the United States. This 100% travel role requires regional and national travel with a 40-hour base weekly commitment and overtime as needed.

Responsibilities include installing, updating, and testing devices, maintaining thorough documentation, and providing exceptional on-site support to hospital staff.