Medicare Member Support Specialist

4004 Aetna Medicaid Administrators; Arizona; Hybrid; USD 26,000 - 48,000; Full time

Job summary

CVS Health is seeking an Account Associate in Maricopa County, AZ to make outbound calls to prospective members, support sales reps, and respond to customer inquiries. The role requires 1+ year call center experience and familiarity with Medicaid/Medicare, with bilingual English/Spanish being a plus.

This full-time position requires availability for alternate hours and offers a comprehensive benefits package designed to support colleagues and their families.

Qualifications

• 1+ year of experience in a call center environment with telephone and problem resolution skills.
• 1+ year of experience with Medicaid and/or Medicare.
• Demonstrated proficiency in basic computer software, primarily Microsoft Office.

Responsibilities

• Make outbound calls to prospective members, offering Medicare plan retention and information.
• Respond to incoming customer service inquiries as needed.
• Provide support to sales representatives as needed.
• Be available for alternate hours (overtime or weekends) depending on business needs.

Skills

Call center experience

Medicare/Medicaid

Microsoft Office

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

Quick Base

Job description

CVS Health is seeking an Account Associate in Maricopa County, AZ to make outbound calls to prospective members, support sales reps, and respond to customer inquiries. The role requires 1+ year call center experience and familiarity with Medicaid/Medicare, with bilingual English/Spanish being a plus.

This full-time position requires availability for alternate hours and offers a comprehensive benefits package designed to support colleagues and their families.