Remote Health Advocate: Medicare & Member Support

4062 Aetna Resources, LLC; Kentucky; Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health is seeking Health Advocates to support Medicare beneficiaries remotely. You will engage members by phone to explain benefits, assist with screenings, medications, and resources, and guide them toward healthier choices.

This role emphasizes empathetic communication and precise documentation. The position requires 2+ years in call center/outreach and 3+ years in healthcare, with high-speed internet and a dedicated remote workspace.

Qualifications

• 2+ years’ call center or outreach experience with members/consumers.
• 3+ years’ experience in a healthcare setting.
• Strong professional communication and active listening skills.

Responsibilities

• Handle inbound and outbound calls to assist members with services like visits, screenings, vaccinations, or refills.
• Help overcome barriers to improve members’ health outcomes.
• Document conversations accurately in the member health record.

Skills

Call center experience

Healthcare experience

Professional communication

Active listening

Computer literacy

Windows and web apps

Reliable internet

Hard wired connectivity

Education

High School Diploma or GED

Tools

Office 365

VPN access

Job description

CVS Health is seeking Health Advocates to support Medicare beneficiaries remotely. You will engage members by phone to explain benefits, assist with screenings, medications, and resources, and guide them toward healthier choices.

This role emphasizes empathetic communication and precise documentation. The position requires 2+ years in call center/outreach and 3+ years in healthcare, with high-speed internet and a dedicated remote workspace.