Medicare Customer Service Representative (Maricopa County, AZ)

4004 Aetna Medicaid Administrators; Arizona; Hybrid; USD 26,000 - 48,000; Full time

Job summary

CVS Health is seeking an Account Associate in Maricopa County, AZ to make outbound calls to prospective members, support sales reps, and respond to customer inquiries. The role requires 1+ year call center experience and familiarity with Medicaid/Medicare, with bilingual English/Spanish being a plus.

This full-time position requires availability for alternate hours and offers a comprehensive benefits package designed to support colleagues and their families.

Qualifications

• 1+ year of experience in a call center environment with telephone and problem resolution skills.
• 1+ year of experience with Medicaid and/or Medicare.
• Demonstrated proficiency in basic computer software, primarily Microsoft Office.

Responsibilities

• Make outbound calls to prospective members, offering Medicare plan retention and information.
• Respond to incoming customer service inquiries as needed.
• Provide support to sales representatives as needed.
• Be available for alternate hours (overtime or weekends) depending on business needs.

Skills

Call center experience

Medicare/Medicaid

Microsoft Office

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

Quick Base

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health® you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

This person is responsible for making outbound calls to prospective members, specifically offering our Medicare plan. The Account Associate will be making outbound calls for retention efforts, as well as providing support to sales representatives as needed. Additionally, this person will respond to incoming customer service inquiries as needed. The Account Associate should be available to work alternate hours (such as overtime or weekends) as needed, depending on business needs.

Required Qualifications

• Must reside in Maricopa County, AZ.
• 1+ year of experience in a call center environment, with demonstrated telephone and problem resolution skills.
• 1+ year of experience with Medicaid and/or Medicare.
• Demonstrated proficiency in basic computer software, primarily Microsoft Office.

Preferred Qualifications

• Bilingual (English/Spanish).
• Previous experience working with Quick Base.
• Strong organizational and time management skills.
• Excellent attention to detail.
• Self-starter, with an ability to succeed in an independent environment.

Education High school diploma or GED.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range

The typical pay range for this role is: $18.50 - $35.29. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future

Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/08/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.