Medicare Service Advocate — Empathetic Problem Solver

CVS Health; Phoenix (AZ); On-site; USD 35,000 - 71,000; Full time

Benefits offered by this job

Affordable medical plan

401(k) matching

Employee stock purchase plan

Wellness programs

Paid time off

Job summary

CVS Health in Phoenix, AZ is seeking a Service Advocate to support members identified as high-priority by resolving concerns and preventing escalations. The role handles inbound calls and serves as the primary contact for follow-ups.

The position requires empathy, problem solving, and the ability to de-escalate, with 1–3 years Medicare experience in GPS/HRP systems. Typical schedule is full-time, 40 hours per week, with pay ranging $17.00–$34.15 per hour and a strong benefits package.

Qualifications

• Demonstrated empathy, compassion and listening skills.
• Ability to creatively solve members' problems and advocate for them.
• Demonstrate ownership qualities in problem solving.
• Ability to de-escalate situations.
• multitask and problem solve.

Responsibilities

• Handle inbound calls and resolve member concerns.
• Identify areas to prevent future calls by considering downstream impact.
• Own identified issues and be the main contact for follow-ups or escalations.

Skills

Empathy and listening

De-escalation

Problem solving

Multitasking

Member advocacy

Education

High School diploma or equivalent

Tools

Microsoft Excel

Quickbase

GPS/HRP systems

Job description

CVS Health in Phoenix, AZ is seeking a Service Advocate to support members identified as high-priority by resolving concerns and preventing escalations. The role handles inbound calls and serves as the primary contact for follow-ups.

The position requires empathy, problem solving, and the ability to de-escalate, with 1–3 years Medicare experience in GPS/HRP systems. Typical schedule is full-time, 40 hours per week, with pay ranging $17.00–$34.15 per hour and a strong benefits package.