Medicare Member Retention Manager — Lead & Improve Experience

Centene Corp.; United States; Hybrid; USD 88,000 - 158,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock purchase plan

Tuition reimbursement

Paid time off and holidays

Remote/hybrid options

Stock purchase plan

Job summary

Centene Corp. seeks a senior leader to maximize member retention by guiding a team of retention performance managers. You will identify, prioritize and act on Medicare member disenrollment risks, collaborating across teams to improve member experiences and outcomes.

The role requires NY residency, willingness to travel and some weekend work, with a strong preference for Medicare/Medicaid sales background and prior people leadership.

Qualifications

• Bachelor's degree and 5+ years of related experience in Medicare.
• Master's degree preferred.
• Minimum 2+ years supervisor experience preferred.

Responsibilities

• Manage a team of retention performance managers to develop and implement strategies to retain Medicare beneficiaries
• Analyze data and trends to identify retention challenges and opportunities
• Collaborate with cross-functional teams to improve member experience and satisfaction
• Create and manage programs to educate beneficiaries about benefits and services across the health plans
• Monitor and evaluate retention initiatives to ensure their effectiveness and make necessary adjustments
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Leadership

Data analysis

Cross-functional collaboration

Program management

Education

Bachelor's degree

Master's degree

Job description

Centene Corp. seeks a senior leader to maximize member retention by guiding a team of retention performance managers. You will identify, prioritize and act on Medicare member disenrollment risks, collaborating across teams to improve member experiences and outcomes.

The role requires NY residency, willingness to travel and some weekend work, with a strong preference for Medicare/Medicaid sales background and prior people leadership.