Medicare Member Retention & Engagement Lead

Centene Corporation; United States; Remote; USD 88,000 - 158,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work schedule (remote, hybrid

Job summary

Centene Corporation seeks a Senior Retention Manager to lead a team of retention performance managers and drive Medicare member retention across local markets, regions, and nationally.

The role requires a Bachelor’s degree with 5+ years in Medicare sales or related field; Master’s degree preferred; and willingness to travel and work some weekends. NY resident. You will analyze data, educate beneficiaries, and collaborate with cross-functional teams to improve member experience.

Qualifications

• Requires a Bachelor’s degree with 5+ years of related experience in Medicare industry.
• Master’s degree preferred or equivalent experience.
• Minimum 2+ years of supervisor experience.

Responsibilities

• Manage a team of retention performance managers to develop and implement strategies to retain Medicare beneficiaries
• Analyze data and trends to identify retention challenges and opportunities
• Collaborate with cross-functional teams to improve member experience and satisfaction
• Create and manage programs to educate beneficiaries about benefits and services across the health plans
• Monitor and evaluate retention initiatives to ensure their effectiveness and make necessary adjustments
• Performs other duties as assigned
• Complies with all policies and standards

Skills

People leadership

Data analysis

Cross-functional collaboration

Project management

Communication

Education

Bachelor's degree

Master's degree preferred

Medicare industry experience

2+ years supervisor experience

Job description

Centene Corporation seeks a Senior Retention Manager to lead a team of retention performance managers and drive Medicare member retention across local markets, regions, and nationally.

The role requires a Bachelor’s degree with 5+ years in Medicare sales or related field; Master’s degree preferred; and willingness to travel and work some weekends. NY resident. You will analyze data, educate beneficiaries, and collaborate with cross-functional teams to improve member experience.