Manager, Member Support

Centene Management Company LLC; New York (NY); Hybrid; USD 88,000 - 158,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work arrangements (remote,hyb

Job summary

Centene Management Company LLC is seeking a Senior Manager of Member Retention to lead a team of retention performance managers. You will identify, research and prioritize actions to reduce Medicare member disenrollment, and coordinate across markets and the enterprise to improve the member experience.

This role requires NY residency, willingness to travel and work some weekends, and a background with a Bachelor’s degree and 5+ years in Medicare retention or related fields; a Master’s degree is

Qualifications

• Requires a Bachelor's degree and 5+ years of related experience in Medicare or health plan retention.
• Master's degree preferred or equivalent experience.
• Minimum 2+ years of supervisory experience.

Responsibilities

• Lead a team to develop and implement strategies to retain Medicare beneficiaries.
• Analyze data and trends to identify retention challenges and opportunities.
• Collaborate with cross-functional teams to improve member experience.
• Educate beneficiaries about benefits and services across health plans.
• Monitor and evaluate retention initiatives for effectiveness and adjust as needed.
• Perform other duties as assigned.
• Comply with policies and standards.

Education

Bachelor's degree

Master's degree preferred

2+ years supervisor experience

Job description

Position Purpose

Maximizes member retention across the Enterprise by managing a team of retention performance managers that identifies, researches, prioritizes and determines the appropriate course of action for all applicable business matters. Directs monitors and contributes to special projects aimed at reducing Medicare member disenrollment in local markets, regions and nationally. Collaborates across business teams to execute retention campaigns to improve member experience with the health plan.

Key Details

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Candidate must reside in the state of New York. Candidate will need to be ok with travel and working some weekends.

Responsibilities

• Manage a team of retention performance managers to develop and implement strategies to retain Medicare beneficiaries
• Analyze data and trends to identify retention challenges and opportunities
• Collaborate with cross-functional teams to improve member experience and satisfaction
• Create and manage programs to educate beneficiaries about benefits and services across the health plans
• Monitor and evaluate retention initiatives to ensure their effectiveness and make necessary adjustments
• Performs other duties as assigned
• Complies with all policies and standards

Education & Experience

Requires a Bachelor's degree and 5+ years of related experience preferably in Medicare industry. Master's degree preferred. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Minimum 2+ years supervisor experience preferred.

Pay Range

$87,700.00 - $157,800.00 per year

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• a flexible approach to work with remote, hybrid, field or office work schedules

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Equal Opportunity / Diversity Statement

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

About Centene

We connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.

Centene is committed to helping people live healthier lives. We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.

Should you need an accommodation, please email [e-mail].