Customer Service Representative

Ibex Limited; New Braunfels (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Cell Service

Employee Discounts

Job summary

Ibex is seeking a Customer Service Representative to help members schedule non-emergency medical transportation. You will handle inbound calls from members, facilities, providers, and health plan partners to ensure rides are arranged smoothly with excellent service.

We offer paid training, a supportive team, and 24/7 shift options. You should be positive, dependable, and able to communicate clearly while following a structured call flow. This is a full-time role requiring reliable attendance.

Qualifications

• Must have excellent verbal and written communication skills.
• Ability to follow a structured call flow or script.
• Empathy and professionalism when assisting members.
• Reliable internet and a quiet workspace are required.

Responsibilities

• Answer inbound calls and assist members with scheduling or updating transportation.
• Confirm member eligibility and accurately enter ride details.
• Address questions and resolve issues related to transportation services.
• Identify additional member needs and provide appropriate support.
• Collaborate with internal teams to resolve real-time challenges.
• Meet and exceed performance goals related to response time, accuracy, and customer satisfaction.

Skills

Strong verbal communication

Written communication

Empathy and patience

Problem-solving

Computer proficiency

Full-time availability

Independent work

Organized

Team collaboration

Education

High School Diploma or GED

Job description

Overview

Jumpstart Your Career with Ibex!

Ibex is the place to build your future with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got you covered with paid training designed to set you up for success. Our team thrives on support, good vibes, and leaders who actually listen. You'll make real connections, grow new skills, and build your career in a workplace that celebrates you.

About the Role

As a Customer Service Representative, you'll play a key role in helping members schedule non-emergency medical transportation. You'll handle inbound calls (and some outbound follow-ups) from members, healthcare facilities, transportation providers, and health plan partners ensuring rides are arranged smoothly, accurately, and with excellent service.

We're looking for positive and dependable individuals with strong communication skills and a can-do attitude.

We are currently offering a variety of shift options; our team supports customers 24/7.

Responsibilities

What You'll Do

• Answer inbound calls and assist members with scheduling or updating transportation
• Confirm member eligibility and accurately enter ride details
• Address questions and resolve issues related to transportation services
• Identify additional member needs and provide appropriate support
• Collaborate with internal teams to resolve real-time challenges
• Meet and exceed performance goals related to response time, accuracy, and customer satisfaction

Qualifications

What We’re Looking For

• Strong verbal and written communication skills
• Ability to follow a structured call flow or script
• Empathy, professionalism, and patience when supporting members or guardians
• Excellent problem-solving skills and composure under pressure
• Computer proficiency
• Full-time availability and reliability in managing a steady workload
• Ability to work independently, stay organized, and manage a steady workflow
• Flexible, dependable, and ready to learn and grow with us
• Confident, friendly, and comfortable engaging with members and partners
• Proficient with computers, including Microsoft Office and email

Requirements

• Must be at least 18 years old
• High School Diploma or GED
• 2+ years of customer service experience
• Ability to type 25 words per minute or more
• Reliable high-speed internet with an Ethernet connection
• A quiet, private workspace

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off
• Paid T-Mobile Cell Service
• Employee PerkSpot Discounts (retail, travel, dining & more!)