Medical Support Specialist: Patient Care & Testing

Concentra; Carlisle (Cumberland County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer =

Medical, Vision, Prescription, Teleheа

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra is seeking a Medical Support Specialist to join our patient care team and deliver high-quality clinical care and service. You will perform DOT and non-DOT testing, prepare patients for examinations, and assist clinicians in procedures while ensuring accurate documentation and a positive patient experience.

The role includes front office tasks, HIPAA compliance, and ongoing training to maintain our standards of care.

Qualifications

• Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations)
• Must meet credentials in the state of employment and applicable regulations

Responsibilities

• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
• Assist providers during examination and treatment
• Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed
• Prepare and assist clinician with procedure set up and injury care
• Apply bandages, dressings and splints as ordered by the treating clinician
• Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
• Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center
• Maintain supplies, clean rooms and equipment, and stock exam rooms
• Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
• In partnership with center leadership, assist with patient flow and volume
• Keep patients informed of expected wait times during all aspects of the center visit
• Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
• Ensure accuracy in documentation
• Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings or huddles as required
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Complete any applicable training including but not limited to clinical competency training that occurs monthly

Skills

DOT testing

Phlebotomy

Vital signs

Vaccinations

Medical terminology

HIPAA compliance

Customer service

Data entry

Microsoft Office

Teamwork

Education

Vocational/Technical/Business School

Job description

Concentra is seeking a Medical Support Specialist to join our patient care team and deliver high-quality clinical care and service. You will perform DOT and non-DOT testing, prepare patients for examinations, and assist clinicians in procedures while ensuring accurate documentation and a positive patient experience.

The role includes front office tasks, HIPAA compliance, and ongoing training to maintain our standards of care.