Medical Support Specialist - Fast-Paced Patient Care & Testing

Concentra; Bellevue (WA); Hybrid; USD 29,000 - 38,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer/

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Colleague Referral Bonus Program

Tuition Reimbursement

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra in Bellevue, WA, is seeking a Medical Support Specialist to perform routine medical procedures under clinician supervision and to support front and back office operations in a fast-paced clinic.

You will prepare patients, take vital signs, assist with testing, manage referrals, document accurately, and contribute to a welcoming, compliant patient experience while following HIPAA guidelines.

Qualifications

• Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations)

Responsibilities

• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
• Assist providers during examination and treatment
• Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed
• Prepare and assist clinician with procedure set up and injury care
• Apply bandages, dressings and splints as ordered by the treating clinician
• Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
• Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center
• Maintain supplies, clean rooms and equipment, and stock exam rooms
• Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
• In partnership with center leadership, assist with patient flow and volume
• Keep patients informed of expected wait times during all aspects of the center visit
• Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
• Ensure accuracy in documentation
• Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings or huddles as required
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Complete any applicable training including but not limited to clinical competency training that occurs monthly

Skills

Service Mentality

Attention to Detail

Sense of Urgency

Initiative & Flexibility

Customer Service

HIPAA/PHI compliance

Verbal & written communication

Teamwork

Microsoft Office

Education

Vocational/Technical/Business School

Tools

Microsoft Office

Job description

Concentra in Bellevue, WA, is seeking a Medical Support Specialist to perform routine medical procedures under clinician supervision and to support front and back office operations in a fast-paced clinic.

You will prepare patients, take vital signs, assist with testing, manage referrals, document accurately, and contribute to a welcoming, compliant patient experience while following HIPAA guidelines.