Medical Support Coordinator — Patient Care & Scheduling

Sciolex Corporation; Loveland (CO); On-site; USD 28,000 - 33,000; Full time

Job summary

Sciolex Corporation is seeking a Medical Support Assistant to support Veterans Health Administration (VHA). The role includes receptionist duties, screening calls, scheduling appointments, and processing records to ensure timely, accurate information flows.

You will coordinate with external community care providers, use Microsoft Office applications, and maintain clear communication with patients and staff.

Qualifications

• Must have High School Diploma or GED.
• Knowledge of basic medical terminology.
• Minimum of 6 months of customer service experience.
• Ability to type 50 WPM.
• Proficiency in basic computer skills.
• Oral and written proficiency in English.

Responsibilities

• Screens and receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required.
• Receive medical records and ensure all necessary health and administrative information are processed into the proper Records Systems.
• Coordinates and authorizes care with external community care providers.
• Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems.
• Process community care consults in associated electronic systems.
• Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties.
• Provide friendly and quality customer service to all patients, patient families, office and medical staff
• Various front desk administrative duties, as needed

Skills

Medical terminology

Customer service

Typing 50 WPM

Basic computer skills

English proficiency

Education

High School Diploma or GED

Job description

Sciolex Corporation is seeking a Medical Support Assistant to support Veterans Health Administration (VHA). The role includes receptionist duties, screening calls, scheduling appointments, and processing records to ensure timely, accurate information flows.

You will coordinate with external community care providers, use Microsoft Office applications, and maintain clear communication with patients and staff.