Medical Support Assistant — Patient Care & Scheduling

Sciolex Corporation; Golden (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

Sciolex Corporation in Golden, CO is seeking a Medical Support Assistant to perform receptionist duties for Veterans Health Administration. You will screen calls, schedule appointments, and manage patient flow while delivering courteous service.

The role requires basic medical terminology knowledge, 6 months of customer service experience, and ability to type 50 WPM. Proficiency with Microsoft Office and English communication are essential to coordinate care and maintain records.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of basic medical terminology.
• Minimum of 6 months of customer service experience.
• Type at least 50 WPM.
• Proficient with basic computer applications and English communication.

Responsibilities

• Screens and receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required.
• Receive medical records and ensure health records are processed into Records Systems.
• Coordinate and authorize care with external community care providers.
• Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems.
• Process community care consults in associated electronic systems.
• Communicate effectively with internal and external medical providers, reception staff, patients, and third parties.
• Provide friendly and quality customer service to all patients and staff.
• Perform front desk administrative duties as needed.

Skills

Customer service

Typing 50 WPM

Basic medical terminology

English proficiency

Computer literacy

Education

High School Diploma

Tools

Microsoft Office

Job description

Sciolex Corporation in Golden, CO is seeking a Medical Support Assistant to perform receptionist duties for Veterans Health Administration. You will screen calls, schedule appointments, and manage patient flow while delivering courteous service.

The role requires basic medical terminology knowledge, 6 months of customer service experience, and ability to type 50 WPM. Proficiency with Microsoft Office and English communication are essential to coordinate care and maintain records.