Medical Support Associate: Scheduling & Patient Care

US-Department-of-Veterans-Affair; Indianapolis (IN); On-site; USD 39,000 - 54,000; Full time

Job summary

The US Department of Veterans Affairs is seeking a Medical Support Assistant at the Richard L. Roudebush VA Medical Center in Indianapolis. The role supports physicians, nurses, and staff by handling patient-related administrative tasks and data entry.

Applicants must meet basic requirements, including U.S. citizenship and education; no experience is required. The position emphasizes customer service, data handling, and appointment scheduling in a clinical setting.

Qualifications

• Citizenship: U.S. citizen; non-citizens may be appointed where allowed.
• Education: High school diploma, GED, or proficiency certificate.
• Experience: No prior experience required.
• Licensure/Certification: None required at appointment.

Responsibilities

• Provide technical support to clinicians to facilitate patient care.
• Enter, modify, and retrieve sensitive patient data in EHR systems.
• Schedule medical appointments in a clinical setting.
• Communicate with staff and patients to resolve issues and coordinate care.

Skills

Advanced medical terminology

Customer service

EHR/PII data entry

Appointment scheduling

Independent work

Professional communication

Education

High school diploma or GED

Two years education above high school

Job description

The US Department of Veterans Affairs is seeking a Medical Support Assistant at the Richard L. Roudebush VA Medical Center in Indianapolis. The role supports physicians, nurses, and staff by handling patient-related administrative tasks and data entry.

Applicants must meet basic requirements, including U.S. citizenship and education; no experience is required. The position emphasizes customer service, data handling, and appointment scheduling in a clinical setting.