Advanced Medical Support Assistant: Access & Scheduling

US-Department-of-Veterans-Affair; Ramsey (MN); On-site; USD 52,000 - 64,000; Full time

Job summary

The Minneapolis VA Health Care System seeks an Advanced Medical Support Assistant in the Primary Care Medicine service line. The incumbent helps identify and resolve issues with administrative and clinical staff on access, customer service, patient flow, revenue and data validation. Candidates must meet basic requirements including U.S.

citizenship and a high school diploma. The role requires strong coordination with clinical teams and proficiency with health records systems to support efficient

Qualifications

• Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience: No experience required.
• Education: High school diploma, GED, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None
• English Language Proficiency: Proficient in spoken and written English per 38 U.S.C. § 7403(f).

Responsibilities

• Operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records, scheduling systems, and/or reports.
• Advanced knowledge of medical terminology to understand diagnoses and communicate instructions.
• Schedule medical appointments in a clinical setting.
• Work independently in patient support duties.
• Communicate effectively with internal and external customers in person, electronically, and by telephone.
• Provide customer service and refer concerns to appropriate staff to ensure resolution.
• Collaborate and communicate with a wide range of medical clinicians to achieve team goals.
• Set priorities and organize work to meet deadlines while complying with processes and regulations.
• Communicate clearly in reports and presentations and resolve patient concerns.
• Understand health care processes related to access to care and patient flow.

Skills

Customer service

Communication

Data entry

Scheduling

Education

High school diploma

Job description

The Minneapolis VA Health Care System seeks an Advanced Medical Support Assistant in the Primary Care Medicine service line. The incumbent helps identify and resolve issues with administrative and clinical staff on access, customer service, patient flow, revenue and data validation. Candidates must meet basic requirements including U.S.

citizenship and a high school diploma. The role requires strong coordination with clinical teams and proficiency with health records systems to support efficient