Medical Support Assistant - Scheduling & Patient Care

US-Department-of-Veterans-Affair; Marion (IL); On-site; USD 33,000 - 42,000; Full time

Job summary

The Marion VA Medical Center in Marion, Illinois is accepting applications for a Medical Support Assistant position. This is a full-time, on-site role with the VA.

Basic requirements include US citizenship, a high school diploma or equivalent, and proficiency in English. For GS-5 level, one year of experience at GS-4 or two years of coursework above high school is required, plus KSAs related to medical terminology, customer service, and use of electronic health records.

Qualifications

• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
• Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
• Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.

Skills

Medical terminology

Customer service

Electronic health records

Appointment scheduling

Independent work

Professional communication

Education

High school diploma or GED

Tools

Electronic health records system

Job description

The Marion VA Medical Center in Marion, Illinois is accepting applications for a Medical Support Assistant position. This is a full-time, on-site role with the VA.

Basic requirements include US citizenship, a high school diploma or equivalent, and proficiency in English. For GS-5 level, one year of experience at GS-4 or two years of coursework above high school is required, plus KSAs related to medical terminology, customer service, and use of electronic health records.