Medical Access & Care Coordination Specialist

US-Department-of-Veterans-Affair; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

US Department of Veterans Affairs in Indianapolis is seeking an Advanced Medical Support Assistant (GS-06) to support physicians, nurses, and other clinicians in a busy call center. The A/MSA provides essential technical and administrative assistance to facilitate timely patient care.

The role requires strong organization, knowledge of medical terminology, and the ability to coordinate across interdisciplinary teams, manage patient portals, and arrange referrals.

Qualifications

• Demonstrated knowledge of coordinating care delivery and patient flow.
• Ability to communicate with diverse medical staff and patients.
• Ability to set priorities, organize work, and meet deadlines.

Responsibilities

• Provide technical support to physicians, PAs, nurses, and other clinical staff.
• Support scheduling and patient access processes across care teams.
• Assist with coordinating appointments, referrals, and follow-up care.

Skills

Advanced health care process knowledge

Interdisciplinary care delivery policy

Medical terminology

Collaboration with clinicians

Prioritization and organization

Effective communication

Education

High school diploma or GED

Job description

US Department of Veterans Affairs in Indianapolis is seeking an Advanced Medical Support Assistant (GS-06) to support physicians, nurses, and other clinicians in a busy call center. The A/MSA provides essential technical and administrative assistance to facilitate timely patient care.

The role requires strong organization, knowledge of medical terminology, and the ability to coordinate across interdisciplinary teams, manage patient portals, and arrange referrals.