Remote VA Medical Scheduler & Patient Care Coordinator

Aptive Resources; Provo (UT); Remote; USD 22,000 - 31,000; Full time

Job summary

Aptive Resources is seeking a Medical Support Assistant (MSA) to provide administrative and scheduling support to the Salt Lake City VA Medical Center. The MSA coordinates patient appointments, manages community care referrals, maintains patient records, and delivers high-quality customer service to Veterans, families, and VA staff.

The role supports VA healthcare operations by ensuring accurate scheduling, efficient patient communication, and compliance with VA policies and procedures.

Qualifications

• U.S. citizen.
• High school diploma or GED.
• Minimum 6 months of customer service experience.
• Basic medical terminology knowledge.
• Typing speed of 50 words per minute.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
• Strong verbal and written English communication.

Responsibilities

• Schedule and coordinate patient appointments per VA policies.
• Handle patient inquiries and provide courteous service.
• Coordinate community care and process referrals.
• Maintain and update patient records in VA systems.
• Support team huddles and monitor scheduling metrics.

Skills

Customer service

Medical terminology

Typing 50 wpm

English communication

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Microsoft Teams

Job description

Aptive Resources is seeking a Medical Support Assistant (MSA) to provide administrative and scheduling support to the Salt Lake City VA Medical Center. The MSA coordinates patient appointments, manages community care referrals, maintains patient records, and delivers high-quality customer service to Veterans, families, and VA staff.

The role supports VA healthcare operations by ensuring accurate scheduling, efficient patient communication, and compliance with VA policies and procedures.