Medical Support Assistant (Advanced)

Talentify; City of Syracuse (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Talentify supports the Syracuse VA Medical Center in hiring an Advanced Medical Support Assistant (MSA) to work with the Social Work service. The role involves clerical support, patient check-in, and managing medical record systems with strong emphasis on customer service.

Ideal candidates will have knowledge of medical terminology, administrative procedures, and ability to work with electronic medical records while protecting information security and confidentiality.

Qualifications

• Knowledge of medical terminology and administrative procedures for records management.
• Strong customer service orientation and discretion.
• Ability to handle scheduling and data management tasks.

Responsibilities

• Assist with patient check-in and maintaining patient files.
• Utilize EMR system and other applications to manage records and forms.
• Support scheduling of patient appointments and telephone outreach.

Skills

Medical terminology

Administrative procedures

Customer service

Tools

Electronic Medical Record (EMR) system

Job description

Syracuse VA Medical Center is searching for (1) Advanced Medical Support Assistant (MSA) to work with the Social Work service. This position is under the supervision of the Health Administration Service. Performs clerical work in support of the care given to patients, such as receiving patients or maintaining patient files; work administering or advising on medical record systems. Analytical ability, judgment, discretion, and dedication to customer service are required.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Duties include but are not limited to:
The MSA utilizes multiple computer applications, as well as the integrated electronic medical record system. Successful performance in this position requires knowledge of medical terminology, administrative and department procedures for the management of records and forms, information security and exchange, management of reports and data, scheduling of patient appointments, telephone care, and public relations/customer service. Analytical ability, judgment, discretion, and dedication to customer service are required daily to carry out the functions of this position.
Assignments at this level include but are not limited to:

Requirements