Medical Support Assistant: Patient Services & Scheduling

US-Department-of-Veterans-Affair; San Diego (CA); On-site; USD 44,000 - 58,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant for the VA San Diego Healthcare System to perform a full range of clerical healthcare duties in inpatient and outpatient settings.

The role collaborates with interdisciplinary teams to ensure accessible, patient-centered care. The MSA must meet education requirements, have strong medical terminology knowledge, and possess excellent customer service and computer skills.

Qualifications

• Advanced knowledge of medical terminology to understand diagnoses and procedures.
• Strong customer service skills with ability to identify concerns and refer to staff for resolution.
• Ability to operate computerized systems to enter, modify, and retrieve sensitive patient data (EHR, scheduling, reports).
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently across a wide range of patient support duties.
• Ability to communicate effectively in person, electronically, and by telephone.

Responsibilities

• Deliver clerical healthcare services in inpatient and/or outpatient settings.
• Interact with interdisciplinary teams to support patient care delivery.
• Maintain and enter patient data accurately in electronic records and scheduling systems.
• Assist with appointment scheduling and referrals as part of the clinical workflow.

Skills

Medical terminology

Customer service

Computer skills

Scheduling appointments

Independent work

Professional communication

Education

High school diploma

Two years of education beyond high school

Job description

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant for the VA San Diego Healthcare System to perform a full range of clerical healthcare duties in inpatient and outpatient settings.

The role collaborates with interdisciplinary teams to ensure accessible, patient-centered care. The MSA must meet education requirements, have strong medical terminology knowledge, and possess excellent customer service and computer skills.