Medical Support Assistant (Office Automation)

U.S. Department of Defense; The Prairies at Wright Field (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Relocation incentive

Salary negotiation

Student loan repayment

Job summary

The U.S. Department of Defense at Wright-Patterson Air Force Base in Ohio is seeking a receptionist and administrative support professional for the 88th Medical Group.

You will handle patient check-ins, data entry, and clerical tasks to ensure efficient operations. You will manage appointments, route messages, and maintain electronic and paper records, working in a team environment with adherence to healthcare and federal security requirements.

Qualifications

• Suitability or fitness determination based on a completed background investigation.
• Personnel security investigation is required for selectees.
• Compliance with immunization requirements, including Hepatitis B for direct patient contact.
• Must obtain and maintain Basic Life Support (BLS) certification.

Responsibilities

• Perform the full range of receptionist, recordkeeping and clerical duties.
• Complete forms for patient orders, blood work and related requests.
• Maintain and monitor patient appointment or admission schedules.
• Receive patients and visitors as the initial contact, in person or by phone.
• Refer urgent messages and patient results for immediate action.
• Monitor delays in scheduled care and communicate to staff and patients.
• Maintain patients' records, electronic and paper.

Job description

About the Position:

This position is located at 88th Medical Group, Wright-Patterson Air Force Base, Ohio.
This is a Direct Hire Solicitation.
A recruitment or relocation incentive may be authorized.
Salary negotiation may be available for those candidates who are new to Federal service.
Student Loan repayment may be authorized.
Non-Federal work experience may be creditable for leave purposes.

Duties

• Perform the full range of receptionist, recordkeeping and miscellaneous clerical duties.
• Complete request forms, manually or automated, for individual patient orders, blood work and other patient care and administrative related requests.
• Maintain and monitor patient appointment or admission schedules.
• Receive patients and visitors as the initial point of contact, in person or telephonically.
• Refer urgent messages and patient results for immediate action.
• Monitor and communicate delays in scheduled care to the appropriate staff and patients.
• Maintain patients' records, both electronic and paper.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• A pre-placement medical examination is required.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• Must be able to obtain and maintain current Basic Life Support (BLS) certification through the American Red Cross or American Heart Association. Advanced certification (e.g., ALS) does not supersede BLS.
• This position requires the incumbent to have Tuberculosis Testing and/or record of Tuberculosis Testing.
• This position may include shift work (evenings, weekends, holidays).
• This position may require the incumbent to work during irregular work hours which may include evenings, weekends, holidays, and/or varying work schedules.
• Moderate to heavy lifting up to 15 pounds may be required.