Medical Support Assistant (OA)

U.S. Department of Defense; Washington (District of Columbia); On-site; USD 40,000 - 46,000; Full time

Job summary

The U.S. Department of Defense seeks a Medical Support Assistant (OA) to support Army Health Clinic McNair at Fort McNair, DC.

The role covers front-desk reception, data-entry, appointment scheduling and essential clerical work to ensure high-quality patient care and smooth clinic operations. Applicants must undergo a suitability background check, comply with mandatory influenza vaccination, and complete immunization screening including hepatitis B for direct patient contact.

Qualifications

• Must undergo a suitability or fitness determination via background investigation.
• Seasonal influenza vaccination is mandatory unless exempted for medical/religious reasons.
• Hepatitis B immunization required for positions with direct patient contact.
• Immunization screening and TB testing required where applicable.
• Travel up to 5% may be required.

Responsibilities

• Perform receptionist, recordkeeping and clerical duties in ambulatory setting.
• Enter, manipulate and retrieve information from automated systems as assigned.
• Maintain and monitor patient appointment schedules.
• Receive patients and determine the nature of the visit.
• Reconcile end-of-shift processing and reports.
• Respond to emergency calls and notify EMS.
• Handle in-processing and out-processing of patients and families.

Skills

Receptionist duties

Recordkeeping

Clerical duties

Data entry

Appointment scheduling

Patient contact

Emergency response

Job description

About the Position: The Medical Support Assistant (OA) provides support to Army Health Clinic McNair in Fort McNair, DC, helping ensure consistent, high-quality patient care and facility operations.

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.

Duties

• Perform the full range of receptionist, recordkeeping and miscellaneous clerical duties within the ambulatory setting.
• Enter, manipulate and/or retrieve information and data from automated systems as appropriate to the area assigned.
• Maintain and monitor patient appointment schedules for the clinic/practice.
• Receive patients and visitors as the initial point of contact, in person or telephonically and determine the nature of the visit/call.
• Reconciles end-of-shift/end-of-day processing and reports.
• Respond to emergency calls and notifies emergency medical personnel.
• Perform clerical duties inherent to the in-processing (reception/admission), care and out processing (transition/discharge) of patients, families/caregivers and guests.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position is subject to a background investigation to determine your suitability for Federal employment.
• This position has mandatory seasonal Influenza vaccination requirements and is subject to annual seasonal Influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• This position requires the incumbent to have Tuberculosis testing.
• One year trial/probationary period may be required.
• You may be expected to travel 5% for this position.