MEDICAL SUPPORT ASSISTANT (OA)

US Military Treatment Facilities under DHA; Tacoma (WA); On-site; USD 31,000 - 40,000; Full time

Job summary

Madigan Army Medical Center in Washington seeks an experienced administrative support specialist to assist in a medical clinic. The role involves greeting patients, handling phones and secure messaging, scheduling appointments, and managing medical records.

The position requires at least one year of specialized clerical experience and a minimum of four years of education beyond high school, or an equivalent combination. Typing speed of 40 wpm with low error rate is required.

Qualifications

• One year of specialized experience in a medical clinic performing clerical/administrative support.
• Education options include four years of education beyond high school in an accredited institution.
• Proficiency required: typing 40 words per minute with minimal errors.

Responsibilities

• Greeting patients, managing phone and secure messaging systems, scheduling and coordinating appointments.
• Maintaining electronic and paper medical records, preparing routine correspondence and reports.
• Supporting patient in- and out-processing.

Skills

Typing 40 wpm

Education

Four years education beyond high school

Job description

About the Position:

This position is located at Madigan Army Medical Center, Washington. This is a Direct Hire Solicitation

• Salary negotiation may be available for those candidates who are new to Federal service.

Who May Apply: US Citizens

In order to qualify, you must meet the education and experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience:

One year of specialized experience which includes performing clerical or administrative support in a medical clinic, including greeting patients, managing phone and secure messaging systems, scheduling and coordinating appointments, maintaining electronic and paper medical records, preparing routine correspondence and reports, and supporting patient in- and out-processing. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education:

Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience:

A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Proficiency Required:

This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.