Medical Support Assistant (Office Automation)

US Military Treatment Facilities under DHA; Ozark (AL); On-site; USD 29,000 - 39,000; Full time

Job summary

US Military Treatment Facilities under DHA is seeking a patient services clerk for Lyster Army Health Clinic in Fort Rucker, Alabama. The role operates in a call center environment with hours 0700 to 1600, supporting patient check-in, information gathering, and appointment scheduling.

The position requires one year of specialized experience and at least four years of education beyond high school. A combination of education and experience is acceptable to meet the qualifications.

Qualifications

• One year of specialized experience including greeting patients in person or telephonically; gathering patient information to determine eligibility of care; and scheduling patient appointments.
• Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.
• A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Responsibilities

• Greeting patients in person or telephonically.
• Gathering patient information to determine eligibility of care.
• Scheduling patient appointments.

Skills

Greeting patients

Scheduling appointments

Eligibility screening

Education

Four years of education above high school level

Job description

About the Position:

This position is located at Lyster Army Health Clinic in Fort Rucker, Alabama working in an call center office environment.

Hours: 0700 - 1600

Direct Hire Solicitation

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience:

One year of specialized experience which includes greeting patients in person or telephonically; gathering patient information to determine eligibility of care; and scheduling patient appointments. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

Education:

Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

Combination of Education and Experience:

A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.