Medical Support Assistant

Talentify; Marion (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

The Marion, IL VA Medical Center is seeking an entry-level Medical Support Assistant (MSA) in Nursing Operations Medical/Specialty. The MSA will handle front desk duties, take calls, schedule and reschedule appointments, review patient records, and verify insurance information to support patient care.

Salary reflective of GS-03 level with potential advancement; telework is AdHoc and not a virtual position. Work schedule is 8:00am-4:30pm, Monday-Friday.

Qualifications

• Entry level MSA position
• Experience with patient data systems helpful
• Strong communication and computer literacy required

Responsibilities

• Perform front desk duties and answer telephone calls and visitors
• Schedule, review, and adjust patient appointments
• Verify demographics and insurance information for patients
• Assist in processing physician scheduling and administrative orders
• Coordinate information related to patient care and services
• Refer questions to appropriate clinical staff as needed

Skills

Front desk duties

Appointment scheduling

Insurance verification

Job description

The Marion, IL VAMC is accepting applications for a Medical Support Assistant with Nursing Operations Medical/Specialty.

This job will close when we have received 50 applications which may be sooner than the closing date.

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Total Rewards of a Allied Health Professional

The incumbent serves as a Medical Support Assistant (MSA)

GS-03

This is an entry level MSA position. It is expected that MSAs at this level will receive guidance from more experienced staff members and require frequent and direct supervision. At this level, MSAs apply general rules and policies relating to clinic functions, staff, and automated data processing methods in support of treatment to patients. They utilize a variety of patient data systems in scheduling patients for treatment and annotate patient records. They perform front desk duties, receive telephone call, and visitors to the MSA unit. They make and cancel appointments, review patient records for necessary information, and review patient demographics and insurance verification. They consult with clinic staff when processing physician scheduling and administrative orders.

GS-04

A MSAs at this level will receive minor and less frequent guidance from higher experienced staff members for more difficult tasks. Assignments at this level include, but are not limited to: scheduling and rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics; providing information to patients necessary to resolve VA Handbook complaints; interacting with both internal and external customers; reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. MSAs at this level refer all questions regarding medical attention to the appropriate health care team member.

GS-05

The MSA independently performs a full range of duties related to the delivery of health care services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, and scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).

Work Schedule: 8:00am-4:30pm Monday-Friday

Telework: Authorized - on a AdHoc basis only

Virtual: This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized