Medical Supplies Customer Service Associate (Full-Time)

Binson's Medical Equipment & Supplies; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Binson’s Medical Equipment & Supplies in Michigan is seeking a full-time customer service associate to assist patients in selecting and purchasing medical supplies. You will handle transactions, verify insurance information, stock merchandise, and provide friendly, knowledgeable service to customers with varied mobility needs.

No prior healthcare degree required; high school diploma suffices. The role emphasizes empathy, clear communication, and accurate documentation in a fast-paced retail

Qualifications

• 1–2 years of experience in retail, customer service or medical office setting.
• High school diploma or equivalent.
• Familiarity with medical terminology and insurance processes is a plus.
• Strong interpersonal and communication skills with empathy and patience.

Responsibilities

• Greet customers and assess medical equipment needs to recommend products.
• Explain safe use and care of durable medical equipment to patients and caregivers.
• Verify patient demographics, prescriptions and insurance information.
• Receive, unpack, stock and organize merchandise on the retail floor.
• Maintain a clean, accessible store environment for customers with mobility needs.
• Process transactions accurately using POS systems.

Skills

Customer service

Empathy

Communication

Education

High School Diploma

Tools

POS systems

Inventory software

Job description

Binson’s Medical Equipment & Supplies in Michigan is seeking a full-time customer service associate to assist patients in selecting and purchasing medical supplies. You will handle transactions, verify insurance information, stock merchandise, and provide friendly, knowledgeable service to customers with varied mobility needs.

No prior healthcare degree required; high school diploma suffices. The role emphasizes empathy, clear communication, and accurate documentation in a fast-paced retail