Customer Service/Retail Associate

Binson's Medical Equipment & Supplies; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Binson’s Medical Equipment & Supplies in Michigan is seeking a full-time customer service associate to assist patients in selecting and purchasing medical supplies. You will handle transactions, verify insurance information, stock merchandise, and provide friendly, knowledgeable service to customers with varied mobility needs.

No prior healthcare degree required; high school diploma suffices. The role emphasizes empathy, clear communication, and accurate documentation in a fast-paced retail

Qualifications

• 1–2 years of experience in retail, customer service or medical office setting.
• High school diploma or equivalent.
• Familiarity with medical terminology and insurance processes is a plus.
• Strong interpersonal and communication skills with empathy and patience.

Responsibilities

• Greet customers and assess medical equipment needs to recommend products.
• Explain safe use and care of durable medical equipment to patients and caregivers.
• Verify patient demographics, prescriptions and insurance information.
• Receive, unpack, stock and organize merchandise on the retail floor.
• Maintain a clean, accessible store environment for customers with mobility needs.
• Process transactions accurately using POS systems.

Skills

Customer service

Empathy

Communication

Education

High School Diploma

Tools

POS systems

Inventory software

Job description

• Employee Type Full Time - Hourly
• Required Degree High school

Description

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

The Role: To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

Schedule:Monday–Friday | 8:30 AM - 5:00 PM

What We're Looking For

• High School Diploma or equivalent
• Minimum 1–2 years of experience in retail, customer service, or a medical office setting
• Familiarity with basic medical terminology and medical insurance processes is a plus
• Excellent interpersonal and communication skills with a high degree of empathy and patience
• Skilled with point-of-sale (POS) systems and inventory software

What You’ll Be Doing

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Receive, unpack, build, and stock merchandise.
• Keep the retail floor clean, organized, and visually appealing to ensure a safe environment for customers with limited mobility.
• Competitive pay