Medical Equipment Support Specialist

IRB Medical Equipment LLC; Southfield (MI); On-site; USD 22,000 - 33,000; Full time

Job summary

IRB Medical Equipment LLC is seeking a customer service representative in Michigan to be the first point of contact for patients and referrals. You will complete equipment setups and reorders, answer questions, and resolve issues while managing multiple tasks with attention to detail.

The role requires experience in a call-center or customer service environment, strong communication and data-entry skills, and familiarity with healthcare billing processes including insurance verification.

Qualifications

• High school diploma or GED.
• 6 months of relevant customer service experience preferred.

Responsibilities

• Assist all customers in a professional manner.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Engage in active listening with customers, confirming or clarifying information.

Skills

Customer service

Active listening

Communication

Data entry

Problem solving

Education

High school diploma

GED

Tools

HDMS

EPIC

Outlook

Excel

OneNote

Job description

IRB Medical Equipment LLC is seeking a customer service representative in Michigan to be the first point of contact for patients and referrals. You will complete equipment setups and reorders, answer questions, and resolve issues while managing multiple tasks with attention to detail.

The role requires experience in a call-center or customer service environment, strong communication and data-entry skills, and familiarity with healthcare billing processes including insurance verification.