Medical Secretary, Wakefield RI

Lifespan; Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health seeks a patient services assistant to support physicians in delivering high-quality care at our Providence, RI site. You will handle front-desk activities, appointment scheduling, and patient check-in/out while maintaining a high standard of customer service and privacy.

Responsibilities include verifying insurance data, coordinating referrals, collecting payments, and ensuring OSHA/DOH compliance.

Qualifications

• Assist physicians in providing high-quality patient care and strong customer service.

Responsibilities

• Answer phones and schedule appointments.
• Check patients in and out from appointments.
• Coordinate specialist appointments for patients.
• Collect balances, copays, and credit cards at time of service.
• Review lists of patients needing appointments and call to schedule.
• Verify demographics and insurance information for every patient.
• Assist patients with Kiosk sign-in.
• Comply with OSHA and DOH standards.
• Schedule, coordinate, and track STAT referrals and pre-authorizations.
• Protect patient demographic, clinical and financial information.
• Attend meetings/workshops related to position and office workflows.
• Perform other duties as assigned.

Job description

SUMMARY:

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

Core Success Factors:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Assists patients with Kiosk sign in
• Complies with OSHA and DOH standards
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS:

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type:

8am-5pm

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No