Medical Secretary

Brown-University-Health-1; Warwick (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a friendly Front Desk Associate to assist physicians and deliver high-quality patient care. You will answer phones, schedule appointments, check patients in and out, and coordinate referrals while upholding the organization\'s values.

This role requires a high school diploma, basic computer skills, and six months of medical-office experience. The position is full-time, Monday–Friday, 8:00am–5:00pm in Warwick, RI, with a daytime shift and competitive pay.

Qualifications

• High school diploma required.
• Six months' experience in a medical office.
• Basic computer skills and knowledge of medical terminology required.

Responsibilities

• Answering phones, scheduling appointments, checking patients in and out.
• Coordinate specialist appointments and referrals.
• Collect balances, copays, and payment information at time of service.
• Verify demographics and insurance information for patients.
• Provide excellent customer service and assist with office workflows.

Skills

Customer service

Communication

Organizational skills

Medical terminology

Education

High school diploma

Tools

Scheduling software

Job description

SUMMARY

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

Core Success Factors

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Assists patients with Kiosk sign in
• Complies with OSHA and DOH standards
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE:

High school diploma required. Basic computer skills and knowledge of medical terminology required. Must be very organized. Must have excellent communication and customer service skills and demonstrate sensitivity to the needs of patients and families.

EXPERIENCE:

Six months' experience in a medical office.

Pay Range: $18.13-$29.90

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Warwick-400 Bald Hill Road - 400 Bald Hill Road Warwick, Rhode Island 02886

Work Type: M-F 8:00am-5:00pm

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No