Lead Medical Secretary

Lifespan; Providence (RI); On-site; USD 29,000 - 48,000; Full time

Job summary

Brown University Health is seeking a Front Office Coordinator to support the daily operations of the primary care front desk in Providence. Under direct supervision of the practice manager, you will help ensure smooth patient registration, scheduling, insurance verification and front desk coverage.

The role emphasizes quality, patient service and adherence to safety standards, with responsibilities including phones, check-in/out, referrals, co-pays, and coordination with specialists to support

Responsibilities

• Coordinates all aspects of patient registration, scheduling, insurance verification, and front desk staff coverage
• Promotes continuous quality improvement in patient services and practice workflow
• Responsible for front desk work allocation, training and problem resolution
• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Works to achieve NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives
• Assists patients with Kiosk sign in
• Monitors and orders administrative supplies to ensure proper inventory
• Complies with OSHA and DOH standards
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

Job description

Summary

Under direct supervision of the practice manager, coordinates all day to day front office operations that support the delivery of comprehensive health care services and exceptional patient care.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

Core Success Factors

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

Responsibilities

Coordinates all aspects of patient registration, scheduling, insurance verification, and front desk staff coverage Promotes continuous quality improvement in patient services and practice workflow Responsible for front desk work allocation, training and problem resolution Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients Collects patient balances, copays, and credit cards at time of service Reviews lists of patients who need appointments and calls to schedule when due Verifies demographics and insurance carrier information for every patient Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations Works to achieve NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives Assists patients with Kiosk sign in Monitors and orders administrative supplies to ensure proper inventory Complies with OSHA and DOH standards Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information Provides superior customer service and outstanding patient care Attends meetings/workshops as they relate to current position and office workflows Performs other miscellaneous job-related duties as assigned

Minimum Qualifications

Pay Range:

$20.96-$34.61

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type:

M-F, combo of 7:45a-4:15p & 8:00a-4:30p

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No