Medical Secretary, Wakefield RI

Brown University Health; Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health seeks a proactive team member to assist physicians in delivering high-quality patient care and to provide exceptional customer service to patients and colleagues. The role emphasizes values of compassion, accountability, respect, and excellence in daily interactions and processes.

The candidate will handle front-ddesk duties, scheduling, and insurance verification while upholding Brown Health Medical Group Primary Care guidelines for protecting patient information.

Qualifications

• Assist patients with scheduling and check-in processes.
• Verify demographics and insurance information for every patient.
• Provide superior customer service and outstanding patient care.

Responsibilities

• Answer phones and schedule appointments.
• Check patients in and out from their appointments and coordinate specialist referrals.
• Collect balances, copays, and payment methods at time of service.
• Review lists of patients who need appointments and schedule as due.
• Adhere to privacy and security standards for patient information.
• Assist patients with Kiosk sign-in.
• Coordinate pre-authorizations and referrals as needed.
• Attend meetings/workshops related to office workflows.
• Perform other duties as assigned.

Skills

Customer service

Communication

Scheduling

Attention to detail

Cash handling

Teamwork

Job description

SUMMARY:

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice.Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and Collaborate

RESPONSIBILITIES:

Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patientsCollects patient balances, copays, and credit cards at time of serviceReviews lists of patients who need appointments and calls to schedule when dueVerifies demographics and insurance carrier information for every patientAssists patients with Kiosk sign inComplies with OSHA and DOH standardsSchedules, coordinates, and tracks STAT patient referrals and pre-authorizationsAdheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial informationProvides superior customer service and outstanding patient careAttends meetings/workshops as they relate to current position and office workflowsPerforms other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS:

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type:

8am-5pm

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No