Medical Secretary, Wakefield RI

Brown Medicine; Baltimore (MD); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a front desk/medical receptionist to assist physicians in delivering high-quality patient care. The role emphasizes strong customer service as we model our core values of Compassion, Accountability, Respect, and Excellence in daily interactions with patients and staff.

Responsibilities include answering phones, scheduling, checking patients in/out, coordinating referrals, verifying insurance, and maintaining patient privacy in a fast-paced primary care setting.

Qualifications

• Answer phones and schedule appointments
• Check patients in and out, coordinate specialist appointments
• Verify demographics and insurance information for every patient

Responsibilities

• Answers phones and schedules appointments
• Checks patients in/out and coordinates referrals
• Verifies demographics and insurance information for every patient
• Provides superior customer service and patient care
• Maintains confidentiality and HIPAA-compliant workflows
• Attends relevant meetings and handles miscellaneous duties as assigned

Skills

Customer service

Scheduling

Phone etiquette

Insurance verification

Job description

SUMMARY:

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients Collects patient balances, copays, and credit cards at time of service Reviews lists of patients who need appointments and calls to schedule when due Verifies demographics and insurance carrier information for every patient Assists patients with Kiosk sign in Complies with OSHA and DOH standards Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information Provides superior customer service and outstanding patient care Attends meetings/workshops as they relate to current position and office workflows Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS:

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type:

8am-5pm

Work Shift:

Day

Daily Hours:

** **

8 hours

Driving Required:

No