Medical Secretary

Brown University Health; United States; On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a front desk assistant to support physicians and the care team. Responsibilities include answering phones, scheduling appointments, check-in/out, and coordinating referrals, while ensuring accurate patient demographics and insurance information.

The role emphasizes delivering excellent customer service and adhering to office workflows and privacy guidelines, with a 8-hour day schedule, Monday through Friday, and occasional weekend rotation.

Qualifications

• Ability to communicate clearly with patients and team members.
• Comfort with handling payments and flexible scheduling.
• Ability to verify demographics and insurance information.

Responsibilities

• Answer phones, schedule appointments, check patients in/out, coordinate specialist appointments.
• Collect balances, copays, and credit card payments at time of service.
• Review lists of patients needing appointments and call to schedule.
• Verify demographics and insurance information for every patient.
• Assist patients with kiosk sign-in.
• Schedule, coordinate and track STAT referrals and pre-authorizations.
• Protect patient information according to guidelines.
• Provide superior customer service and patient care.
• Attend meetings/workshops related to position and office workflows.

Skills

Customer service

Phone etiquette

Schedule coordination

Attention to detail

Job description

SUMMARY:

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

Core Success Factors:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Assists patients with Kiosk sign in
• Complies with OSHA and DOH standards
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS:

Pay Range:
$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type:

M-F 8-5, rotating weekends

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No