Medical Secretary, Primary Care

University of Maryland Medical System; Bel Air (MD); On-site; USD 38,000 - 56,000; Full time

Job summary

University of Maryland Upper Chesapeake Health (UM UCH) seeks Medical Secretaries to join a dedicated team providing high-quality care to Harford County. Responsibilities include managing calls, scheduling, and preparing patient visits within a patient-centered environment.

Candidates should have a high school diploma and experience in customer service or an Administrative Assistant program; healthcare setting experience is preferred and HIPAA forms are routinely handled.

Qualifications

• High school diploma required; one year of customer service or completion of an Administrative Assistant program within the last 12 months.
• Healthcare or medical office experience is preferred.
• Ability to communicate effectively and maintain professional conduct and appearance at all times.

Responsibilities

• Answer telephone calls, handle inquiries, and route non-routine matters to the appropriate person; obtain, complete, and follow up on paperwork; ensure documentation is scanned into patient records.
• Schedule patient appointments and tests, coordinate with appropriate personnel, and arrange return visit appointments.
• Assist team with preparing for patient visits or post-visit documentation; ensure completion of HIPAA and other forms.
• Maintain electronic patient charts and organize information before patient arrives.
• Obtain registration information, co-pays, referrals, and authorizations for billing.

Skills

Customer service

Scheduling

Medical office

HIPAA compliance

Education

High school diploma

Administrative assistant program

Job description

Job Requirements

Every Patient. Every Encounter. Every Day.

At University of Maryland Upper Chesapeake Health (UM UCH), you will join a highly dedicated and supportive team that has been providing high-quality care to the community of Harford County for over 100 years. We proudly serve our patients and our community with unwavering commitment and exceptional care. It's our passion for people that motivates us to do great work every single day.

Consistently named among the top 100 Best Places to Work in Maryland, our team members have the opportunity to grow professionally in a supportive and stimulating environment.

We are seeking new and experienced Medical Secretaries to join our extraordinary team!

As a Medical Secretary You Will

• Answer telephone calls, handle routine inquiries, and refer non-routine matters to appropriate persons. Obtain, complete and follow up on all necessary paperwork in an accurate and timely manner. Maintains records and ensures documentation is scanned into patient records.
• Schedule patient appointments and tests, coordinating with appropriate personnel as necessary. Schedule return visit appointments as appropriate assuring smooth functioning.
• Assist team with all facets of preparing for patient visits or processing post visit documentation. Assure completion of Consent to Treat, HIPAA and other forms as appropriate.
• Maintain electronic patient charts. Organize and prepare the necessary information, reports, records, charts and correspondence before the patient arrives for appointment.
• Obtain necessary registration information on patients, co-pays, necessary referral forms and authorizations to forward to billing.

As a Member Of Our Team, You Will Experience

• A supportive, collaborative, and continuous learning work environment
• A comprehensive benefits package to support your health and a balanced lifestyle - including health, vision, dental, and prescription drug coverage.
• 403(b) savings plan with company match
• Generous tuition reimbursement to support your continuing education and professional growth.

Work Experience

Education & Training: A high school diploma or equivalent is required. Must have either one (1) year of previous customer service experience or have completed an accredited or approved Administrative Assistant program within the last 12 months

Work Orientation & Experience: Previous healthcare or medical office experience is preferred.

Skills & Abilities: Ability to: a) maintain appropriate, professional conduct and appearance at all times, follows office dress code consistently; b) complete work in an established time frame, seek appropriate tasks when primary tasks are completed or pace is slow; c) demonstrate willingness to perform other duties to assist the team effort for the benefit of the patients, physicians and fellow team members; d) communicate effectively and professionally with team members, physicians, patients, and customers; e) consistently arrive at work on time and completes all tasks or arranges for coverage before leaving for the day or lunch; f) maintain desk and business areas in a professional, neat manner