Medical Secretary

University of Maryland Medical System; Bel Air (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

403(b) retirement plan with company-mӧ

Tuition reimbursement

Job summary

University of Maryland Upper Chesapeake Health (UM UCH) is seeking a Medical Secretary to join a dedicated team in Harford County. You will answer calls, schedule appointments, and assist with patient visits, while ensuring accurate paperwork and timely documentation.

The role emphasizes professional conduct, strong communication, and the ability to manage electronic records and billing-related paperwork in a healthcare setting. A supportive work environment is provided.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience or completion of an Administrative Assistant program within the last 12 months.
• Healthcare or medical office experience preferred.

Responsibilities

• Answer telephone calls and handle routine inquiries, directing non-routine matters.
• Schedule patient appointments and tests, coordinating with staff.
• Assist team with preparing for visits and post-visit documentation.
• Maintain electronic patient charts and organize necessary information.
• Obtain registration information, co-pays, referrals, and authorizations for billing.

Skills

Customer service

Administrative support

Communication

Professional conduct

Education

High school diploma

Administrative Assistant program (or equivalent)

Job description

Job Requirements

Every Patient. Every Encounter. Every Day.

At University of Maryland Upper Chesapeake Health (UM UCH), you will join a highly dedicated and supportive team that has been providing high-quality care to the community of Harford County for over 100 years. We proudly serve our patients and our community with unwavering commitment and exceptional care. It's our passion for people that motivates us to do great work every single day.

Consistently named among the top 100 Best Places to Work in Maryland, our team members have the opportunity to grow professionally in a supportive and stimulating environment.

We are seeking new and experienced Medical Secretaries to join our extraordinary team!

As a Medical Secretary You Will

• Answer telephone calls, handle routine inquiries, and refer non-routine matters to appropriate persons. Obtain, complete and follow up on all necessary paperwork in an accurate and timely manner. Maintains records and ensures documentation is scanned into patient records.
• Schedule patient appointments and tests, coordinating with appropriate personnel as necessary. Schedule return visit appointments as appropriate assuring smooth functioning.
• Assist team with all facets of preparing for patient visits or processing post visit documentation. Assure completion of Consent to Treat, HIPAA and other forms as appropriate.
• Maintain electronic patient charts. Organize and prepare the necessary information, reports, records, charts and correspondence before the patient arrives for appointment.
• Obtain necessary registration information on patients, co-pays, necessary referral forms and authorizations to forward to billing.

As a Member Of Our Team, You Will Experience

• A supportive, collaborative, and continuous learning work environment
• A comprehensive benefits package to support your health and a balanced lifestyle - including health, vision, dental, and prescription drug coverage.
• 403(b) savings plan with company match
• Generous tuition reimbursement to support your continuing education and professional growth.

Work Experience

Education & Training: A high school diploma or equivalent is required. Must have either one (1) year of previous customer service experience or completed an accredited or approved Administrative Assistant program within the last 12 months

Work Orientation & Experience: Previous healthcare or medical office experience is preferred.

Skills & Abilities: Ability to: a) maintain appropriate, professional conduct and appearance at all times, follows office dress code consistently; b) complete work in an established time frame, seek appropriate tasks when primary tasks are completed or pace is slow; c) demonstrate willingness to perform other duties to assist the team effort for the benefit of the patients, physicians and fellow team members; d) communicate effectively and professionally with team members, physicians, patients, and customers; e) consistently arrive at work on time and completes all tasks or arranges for coverage before leaving for the day or lunch; f) maintain desk and business areas in a professional, neat manner