Medical Secretary, Float

University of Maryland Medical System Corporation; Maryland; On-site; USD 36,000 - 48,000; Full time

Job summary

University of Maryland Upper Chesapeake Health in Harford County is seeking a Medical Secretary to join a dedicated team delivering high-quality care. You will manage front-desk duties, patient communications, and documentation to support clinicians and staff.

You will schedule appointments, handle HIPAA forms, maintain patient records, and assist with billing-related paperwork. Strong customer service and organizational skills are essential to ensure smooth patient encounters.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience or completion of an Administrative Assistant program within the last 12 months.
• Healthcare or medical office experience is preferred.
• Ability to maintain professional appearance and conduct.
• Strong communication and time-management skills.

Responsibilities

• Answer telephone calls, handle routine inquiries, and refer non-routine matters to appropriate persons; obtain, complete and follow up on paperwork; ensure documentation scanned into patient records.
• Schedule patient appointments and tests, coordinating with appropriate personnel; schedule return visits for smooth functioning.
• Assist team with preparing for patient visits; ensure completion of Consent to Treat, HIPAA and other forms.
• Maintain electronic patient charts; organize and prepare information and reports before patient arrives.
• Obtain registration information, co-pays and referral forms to forward to billing.

Skills

Customer service

Professional conduct

Communication

Time management

Teamwork

Flexibility

Education

High school diploma

Administrative Assistant program

Customer service experience

Job description

Job Requirements

Every Patient. Every Encounter. Every Day.

Job Requirements

Every Patient. Every Encounter. Every Day.

At University of Maryland Upper Chesapeake Health (UM UCH), you will join a highly dedicated and supportive team that has been providing high-quality care to the community of Harford County for over 100 years. We proudly serve our patients and our community with unwavering commitment and exceptional care. It's our passion for people that motivates us to do great work every single day.

Consistently named among the top 100 Best Places to Work in Maryland, our team members have the opportunity to grow professionally in a supportive and stimulating environment.

We are seeking new and experienced Medical Secretaries to join our extraordinary team!

As a Medical Secretary You Will

• Answer telephone calls, handle routine inquiries, and refer non-routine matters to appropriate persons. Obtain, complete and follow up on all necessary paperwork in an accurate and timely manner. Maintains records and ensures documentation is scanned into patient records.
• Schedule patient appointments and tests, coordinating with appropriate personnel as necessary. Schedule return visit appointments as appropriate assuring smooth functioning.
• Assist team with all facets of preparing for patient visits or processing post visit documentation. Assure completion of Consent to Treat, HIPAA and other forms as appropriate.
• Maintain electronic patient charts. Organize and prepare the necessary information, reports, records, charts and correspondence before the patient arrives for appointment.
• Obtain necessary registration information on patients, co-pays, necessary referral forms and authorizations to forward to billing.

As a Member Of Our Team, You Will Experience

• A supportive, collaborative, and continuous learning work environment
• A comprehensive benefits package to support your health and a balanced lifestyle - including health, vision, dental, and prescription drug coverage.
• 403(b) savings plan with company match
• Generous tuition reimbursement to support your continuing education and professional growth.

Work Experience

Education & Training: A high school diploma or equivalent is required. Must have either one (1) year of previous customer service experience or completed an accredited or approved Administrative Assistant program within the last 12 months

Work Orientation & Experience: Previous healthcare or medical office experience is preferred.

Skills & Abilities: Ability to: a) maintain appropriate, professional conduct and appearance at all times, follows office dress code consistently; b) complete work in an established time frame, seek appropriate tasks when primary tasks are completed or pace is slow; c) demonstrate willingness to perform other duties to assist the team effort for the benefit of the patients, physicians and fellow team members; d) communicate effectively and professionally with team members, physicians, patients, and customers; e) consistently arrive at work on time and completes all tasks or arranges for coverage before leaving for the day or lunch; f) maintain desk and business areas in a professional, neat manner