Medical Secretary

Jobtailor; Winchester (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

BILH Primary Care in Winchester, MA seeks a front desk professional to serve as a frontline representative, delivering excellent customer service to patients and staff. You will handle phone calls, registrations, scheduling, co-pay collection, and billing, while ensuring a smooth patient experience.

This role requires strong communication, multitasking abilities, and at least 1 year in a high-volume customer service setting; influenza vaccination is a condition of employment.

Qualifications

• High School Degree or GED.
• Minimum of 1 year of experience in a high volume customer service related position.
• Strong customer service skills.
• Strong PC skills.
• Effective written and verbal communication skills.
• Ability to multitask.
• Staff must be vaccinated against influenza (flu) as a condition of employment.

Responsibilities

• Serve as frontline representative of BILH Primary Care.
• Provide high standards of customer service to patients and staff.
• Handle phone interactions, registration, scheduling, co-pay collection, and billing.
• Make appointment confirmation calls.
• Help patients receive the right care at the right time.
• Create a positive first impression and patient experience.

Skills

Customer service

Communication

Multitasking

PC skills

High-volume experience

Education

High school diploma

GED

Job description

• Serve as a frontline representative of BILH Primary Care
• Provide high standards of customer service to patients and staff
• Handle phone interactions, registration, scheduling, co-pay collection, and billing
• Make appointment confirmation calls
• Help patients receive the right care at the right time
• Create a positive first impression and patient experience

Requirements

• High School Degree or GED
• Minimum of 1 year of experience in a high volume customer service related position
• Strong customer service skills
• Strong PC skills
• Effective written and verbal communication skills
• Ability to multitask
• Staff must be vaccinated against influenza (flu) as a condition of employment

Core Competencies

Demonstrates strong customer service skills and effective communication abilities while managing high-volume interactions in a healthcare setting. Proficient in multitasking and ensuring a positive patient experience through efficient appointment scheduling and registration.

Highest-signal resume keywords

• Customer Service Skills
• Effective Communication Skills
• Multitasking Ability
• PC Skills
• High Volume Customer Service Experience

ATS Optimization Keywords

Hard Skills

• Appointment Scheduling
• Registration
• Co-Pay Collection
• Billing

Soft Skills

• Customer Service
• Verbal Communication
• Written Communication

Certifications & Qualifications

• High School Degree
• GED

Industry Keywords

• Patient Experience
• Frontline Representative
• Healthcare