Medical Secretary

Lifespan; Newport (TN); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health seeks a Medical Secretary to support the Practice Manager in Newport, RI. The role greets patients, handles registration, answers phones, schedules appointments and processes referrals and authorizations. It also ensures accurate patient data and smooth daily financial workflows.

You will work in a healthcare setting, maintain confidentiality, train new staff, and may travel to satellite offices as needed. Strong communications and English proficiency are essential.

Qualifications

• Two years' experience in a physician's medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process to obtain payments at time of service.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Prepares all paperwork necessary to process daily activities. Types, faxes, files, word processes, and performs computer operations using standard software.
• Answering incoming telephone calls. Refers calls to appropriate person, takes messages, or responds to routine questions based on established guidelines.
• Interacts with others, within and outside the hospital/department, to explain department services, policies and procedures, and to resolve matters within the scope of own authority, or as directed by a supervisor.
• Maintains inventory and orders office and medical supplies at own discretion per knowledge of usage patterns and budgeted allowance.
• Protects and preserves the patient's right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

Skills

Appointment scheduling

Interpersonal communication

Privacy & confidentiality

Education

Medical Office Management/Medical Secretary program

Tools

Microsoft Office / standard software

Job description

SUMMARY

The Medical Secretary reports to the Practice Manager. The Medical Secretary oversees and verifies the financial processes associated with patient services provided in the Practice. Greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

Core Success Factors

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Prepares all paperwork necessary to process daily activities. Types, faxes, files, word processes, and performs computer operations using standard software.
• Answering incoming telephone calls. Refers calls to appropriate person, takes messages, or responds to routine questions based on established guidelines.
• Interacts with others, within and outside the hospital/department, to explain department services, policies and procedures, and to resolve matters within the scope of own authority, or as directed by a supervisor.
• Maintains inventory and orders office and medical supplies at own discretion per knowledge of usage patterns and budgeted allowance.
• Protects and preserves the patient's right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

Knowledge normally acquired through completion of two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician's medical office practice.

Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.

EXPERIENCE

Two years' experience in a physician's medical office practice. Proficient in English language and computer appointment scheduling skills; Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Healthcare environment such as physicians' medical office practice and ancillary healthcare enterprises. Works with medical office equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing.

Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients, and lift supplies up to 50 pounds

SUPERVISORY RESPONSIBILITY

None.

Pay Range

$18.13-$29.90

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

LPG-Newport-11 Friendship St - 11 Friendship Street Newport, Rhode Island 02840

Work Type

m-f 8a-5p

Work Shift

Day

Daily Hours

8 hours

Driving Required

Yes